We hope you’re happy with your Fell order. If you need to return something, please contact us before sending it back so that we can advise you on the next steps.

Standard Returns

You may cancel and return most unused items within 14 days of receiving your order. Once you have notified us, the goods must be returned within a further 14 days.

Returned items should be unused, unopened and in their original packaging. Unless the item is faulty, damaged or incorrect, you will be responsible for the cost of returning it to us.

If you cancel your entire order, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will only refund the equivalent standard delivery charge.

For hygiene and quality reasons, we cannot accept opened beer or food products. If you would like to return unopened beer, please contact us before sending it back.

Please send authorised returns to:

Fell Brewery
27 Moor Lane
Flookburgh
Cumbria
LA11 7NG

Please include your name and order number inside the parcel.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible. Where possible, let us know within 30 days of receiving your order.

Please include:

• Your order number

• The name of the affected item

• A description of the problem

• Clear photographs of the item and its packaging

If a parcel is visibly damaged when delivery is attempted, you may refuse to accept it. Please let us know immediately so that we can arrange a replacement or refund.

Please do not dispose of damaged or faulty products until we have responded, as we may require further photographs, batch details or confirmation of disposal.

Nothing in this policy affects your statutory consumer rights.

Beer Quality Issues

If you believe a beer is faulty or not as advertised, please contact us with your order number, the name of the beer and a description of the issue.

Please also include:

• A photograph of the beer

• A photograph of the can or bottle

• The best-before date and batch code, where visible

We will investigate the issue and, where appropriate, offer a replacement or refund.

Beer should be stored in accordance with the instructions on its packaging and consumed before its best-before date. We may be unable to offer a replacement or refund where a quality issue has resulted from incorrect storage or handling.

Refunds

Once we have received and inspected your return—or approved your damaged or faulty-item claim—we will process any agreed refund using the original payment method.

Refunds will normally be processed within 14 days of receiving the returned goods or evidence that they have been sent back. Your bank or payment provider may take additional time to credit the funds to your account.

Original or return delivery costs will not normally be refunded for partial or unwanted-item returns. Where an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.

Contact Us

For all returns, refunds and order enquiries, contact:

Email: [email protected]
Telephone: 015395 58980
Address: Fell Brewery, 27 Moor Lane, Flookburgh, Cumbria, LA11 7NG